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Return policy

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on NSR Online Mart app or website. Return request must be raised within 7 days from the date of delivery.
  2. For electronic appliances  related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty No need to return it, You will get After sales Service according to Company Policy.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories)
  3. Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)


Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in NSR packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

    4. NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
    While handing over your package to Drop-Off station/ Pickup Agent, please collect the Courier Return Acknowledgment paper and reserve it for future reference.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund. Return Courier Charge will be deduct from your Main Balance .

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.



Issuance of Refunds

  • 1. The processing time of your refund depends on the type of refund and the payment method you used.
  • 2. The refund period / process starts when Daraz has processed your refund according to your refund type.
  • 3. The refund amount covers the item price and shipping fee for your returned product.



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